MeFy Care Private Ltd.

Term & Conditions

About Us

MeFy™ is a research focused organization, designing and developing innovative medical devices that put health data into meaningful insights to predict health outcomes and prevent health conditions.

MeFy™ has built a futuristic technology “Edge” a portable diagnostic lab providing wet method pathological & physiological tests. Edge’s user friendly interface & automation enables guided tests in 3 simple steps, with tiny sample volume & realtime results are shared with patient & doctor.

MeFy Care Pvt. Ltd. is a company with its corporate office at:
MeFy Care Private Limited
803, Suratwala Mark Plazo, Hinjewadi
Wakad Road, Hinjewadi, Pune
Pin - 411057 (Maharashtra),
with CIN Number: U72900WB2018PTC227273, and GST Number: 27AALCM9985C1ZV. Henceforth, MeFy Care Pvt. Ltd. will be referred to as ‘MeFy™’, ‘We’, ‘Us’, or, ‘our’.

The reference to ‘You’ will be to the users of any of our products/services and visitors to our websites. MeFy™ reserves the right to change, modify, add or remove any part of this Terms and Conditions, and change it time-to-time. We do not have any responsibility to inform you of these changes, and will not take any liability for the same. We advise you to go through our Terms and Conditions regularly to stay updated.

Cancellation Policies

MeFy™ retains your Personal Information as long as your account is active, or, to provide you with its services. In cases where you don’t want to use our services, please contact us at support@MeFy.care . Any such termination requests will take up to 30 days to be deleted from our services and as soon as the termination is in effect, we will send you a confirmation email

MeFy™ also has the right to terminate your account under any circumstance, in which case, you will be notified via your provided contact details. In case we get notified that you are a minor and the information provided by you is not under parental consent, we will terminate your account from all of our services, and cease your use of any of our products.

Term & Conditions of Use

Welcome to MeFy.care, We hope you have a good time availing our services and products. This document is in accordance with the Information Technology Act, 2000. The records are generated and formed by the computer system, when you use our services/products, and no form of signature, digital or physical, is required.

Please go through the following Terms and Conditions document before you use our services/products, to understand the legal rights and obligations you enter, with respect to MeFy Care Pvt. Ltd. If any of the following Terms and Conditions do not sit right with you, please do not access our Website or avail our services.

Hence, whenever you use any of our Products and Services, you accept and agree to our Terms and Conditions and policies such as the Privacy Policy, Quality Policy etc., all of which are updated on a regular basis.

Age restrictions -

Use of the MeFy™ Products and services is available only to persons who can enter legally binding contracts under Indian Contract Act, 1872 and any other applicable law for this purpose. Our products and services are not intended for use by minors. In this case, parental discretion is necessary. We advise parents or guardians to ensure that personal information is not provided to us by them, and if it is done, it is completely the responsibility of the parents/guardians. However, if the personal information of the minors are provided to us by the parents themselves, it is not prohibited.

Other obligations -

When you use our products/services, you agree to provide accurate/correct information about yourself, to the best of your knowledge. Information such as your User ID and password are confidential information and it is your responsibility to take the correct measures to ensure that there is no unauthorized access to these details or to your account, as your account may contain your confidential information. Any such information leakage happening because of lack of precautions or measures from your side is not our responsibility and MeFy™ will not bear any of its consequences. If in any case MeFy™ realises or discovers that any information provided is inaccurate, your account will be suspended after due investigation into it.

Our Hardware Products -

MeFy Edge, MeFy Sense, MeFy Scope, MeFy Nano

Our Services -

Virtual consultation that may be supplied / provided by third party service providers and suppliers of MeFy Care from time to time.

Virtual Consultation Appointments -

All consultation or diagnostic appointments confirmation will be notified to you by our mobile app notification or SMS.

Payment and Fees -

MeFy currently does not charge any fees for virtual consultation by third party clinicians other than the bank and processing charges of 10%.

Modification and Refund Policy -

Once an appointment has been booked, you will not be able to make any modifications to it but can only cancel it up to 2 hours before the scheduled appointment. Refunds through credit/debit cards will be in accordance with credit/debit card refund procedures of respective gateway.

Mode Of Payment -

  • Payments are accepted by means of UPI, Net Banking, Credit Card or Debit Card.

  • Credit Card: Payment for online booking is accepted by Credit Card (Rupay, MasterCard and VISA only). We accept all major Credit Cards.

  • Debit Card: Payment of online booking is also accepted by Debit Card (RuPay, MasterCard and VISA only).

Exclusion For Online Payment -

Online payment is currently not available through our website or apps for purchase of our hardware products.

Taxes -

You are responsible for paying all fees associated and you agree to bear any and all applicable taxes, charges, cesses etc. levied thereon.

Credit Card authentication -

Effective 1 August 2009, Reserve Bank of India has made it mandatory for all banks to implement additional verification and validation procedures in all cases of "card not present transactions". All card holders have to register with their card issuing banks and create a Verified By Visa or MasterCard secure code password which has to be entered whilst making online payment.

Security -

Please refer to Our Privacy Policy “ Actions We Take To Protect And Store User Information” section

Site Access -

MeFy™ hereby allows you to access their website, Software products like MeFy™ Health, MeFy™ Doctor provided that you comply with the Terms and Conditions and other policies.

Restrictions -

As mandated by Indian IT Act you are restricted from Copying, modifying, Hosting, sharing, displaying, or distributing

  • Data belonging to other individuals for which you don’t have any rights

  • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever

  • Harm minors in any way

  • Infringes any patent, trademark, copyright or other proprietary rights;

  • Violates any law for the time being in force

  • Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature

  • Impersonate another person

  • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource

  • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

  • Copying, modifying or distributing part of our Website without proper written authorization from us, using, or, modifying any of our Content, compromising or disrupting any of our servers or networks, using an automated system (such as “deep-link”, “scraping”, “robots” or “spiders”, or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website are strictly prohibited). If you are caught doing any of the aforementioned, it can result in a criminal offence.

Trademark and Copyright restrictions -

MeFy.care, MeFy Doctor, MeFy Health are controlled and operated by MeFy Care Private Limited. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Intellectual Property Rights -

The content on any of our products/services, i.e. all documents, texts, articles, videos, pictures, sounds, products, graphics, and, services, trademarks, servicemarks, and logos, are the property of MeFy™, and its affiliates. We reserve all rights not expressly granted in and to the Site, Products/Services, and the content.

The Content provided is only for your information and personal use only. It may not be used, modified, copied, distributed, sold, licensed, or, utilized in any way without our written authorization. If you download or print a copy of the Content, you are to retain all the copyrights and proprietary notices existing with it.

MeFy™ tries to provide accurate information on its website. However, we cannot mandate that all the information provided is accurate, complete, reliable and free of errors. MeFy™ reserves the right to change, modify, add or remove any part of the Content without prior notice. Thus, your use of Content, or any part of it (after proper authorization), is at your risk.

Third Party Links -

Our content or website might have any third party links, that are neither owned, nor controlled by MeFy™. We are not affiliated, have no control/responsibility over any of the content or policies of the third party websites. It is completely under your discretion, and is your responsibility, during this third-party interaction. We advise you to go through the Terms and Conditions and policies followed by the third-party websites/applications.

Company information and Confidential policies -

Unless the Company has provided its specific consent, which should preferably be in writing, or there is a legal or professional right or duty to disclose, we are prohibited from disclosing any confidential Company information. Confidential or proprietary information about clients, our organization, our research, or other parties, which has been gained through employment or affiliation with MeFy™, may not be used for personal advantage or for the benefit of third parties. Our Information Security Policy sets out the expectations of each employee to safeguard confidential information of MeFy™ products and our third parties with the assurance of security, availability, integrity and confidentiality.

The Acceptable Usage Policy provides the purposes for which IT resources may be legitimately used and our cybersecurity responsibilities. These policies, together provide employees with the mandatory directive of safeguarding MeFy™ and client information.

Our Privacy Policy sets out the expectations on each of us to process personal information belonging to our employees, clients, agents, consultants, suppliers, and contractors in a manner so as to ensure compliance with all applicable privacy laws and regulations, including processing through cross border data transfer between group entities. Unless authorized and contractually agreed, we are committed to protect the confidentiality of such personal information while processing such personal information, implement adequate technical and organizational measures and employees are made aware of and required to comply with mandated processes under Privacy Policy for responsible use, disclosure, storage, retaining or any other processing of such personal information.

Shipment and Dispatch -

MeFy™ products delivery and packaging is charged separately

Buyer shall be responsible for obtaining insurance coverage against theft, breakage, transport, fire and water damage, as well as other insurable risks.

The risk shall pass to the buyer upon dispatch of shipment. This shall apply even in the case of partial shipments, and/or even if MeFy care has assumed additional obligations such as freight or shipping charges, or direct delivery and installation.

If dispatch or shipment is delayed due to circumstances for which the buyer is responsible, the risk shall pass to the buyer as of the date of notification of readiness for dispatch.

If the delivery of products is subject to the granting of an export or import license by a government and/or any governmental authority under any applicable law or regulation, or otherwise restricted or prohibited due to export or import control laws or regulations, MeFy™ may suspend its obligations and buyer’s rights regarding such delivery until such license is granted or for the duration of such restriction and/or prohibition, respectively, and MeFy™ may even rescind the transaction without incurring any liability towards the buyer.

Furthermore, if an end-user statement is required, buyer shall inform MeFy care thereof, and buyer shall provide with such document upon MeFy™’s first written request. If an import license is required, buyer shall inform MeFy care immediately thereof and buyer shall provide MeFy™ with such document as soon as it is available.

By accepting MeFy™’s offer, entering into any transaction, and/or accepting any MeFy™’s products, buyer agrees that it will not deal with the products and/or documentation related hereto in violation of any applicable export or import control laws and regulations.

Delivery -

The period for delivery and performance starts upon dispatch of the acknowledgement and acceptance of the order by MeFy™, but not before, if necessary, all technical details have been fully cleared up and agreed upon, all documentation, permits, approvals, clearances etc. to be supplied by the buyer have been provided, and only after any agreed upon down payment has been received by MeFy™. Compliance with the delivery period or schedule shall be contingent upon performance of the buyer’s obligations.

The delivery deadline shall be deemed to have been met if, unless otherwise agreed upon, the products to be delivered have left the premises of MeFy™’s production plant prior to the expiry of such deadline.

In case the buyer does not immediately call off the MeFy™ products after it has been advised of readiness for shipment, such products shall be invoiced to the buyer after one month following such notice of readiness for dispatch. Furthermore, MeFy™ shall have the right, after the setting and fruitless expiry of a reasonable extension of time, to dispose otherwise of the products to be delivered and then to claim the difference between the price agreed upon with the buyer and the price by disposal to a third party from the buyer.

Inspection/Notice of Defects -

The buyer shall be obliged to inspect the packaging and the products immediately upon delivery and to report any damage to the shipping agent.

Obvious defects, including but not limited to damages resulting from transport damages, shall be notified to MeFy™ team in writing without delay, in any event within 10 days of receipt of the delivery at the latest.

The buyer loses the right to rely on a lack of conformity of the products if the buyer does not give notice to the MeFy™ team specifying the nature of the lack of conformity within 10 days after the buyer has discovered it or ought to have discovered it.

Warranty of Quality of MeFy™ products -

The faultless installation and professional hand-over of the products to the Clinic/hospital staff has to be documented in writing. The start of the warranty period depends on the return of the duly completed and signed MeFy™ Installation Protocol and Hand-over Protocol. The non-return of the two protocols within 4 weeks after installation and hand-over invalidates the warranty. Generally excluded from the warranty period are all wear & tear parts.

The buyer shall have no warranty claims if any deviations as to quality of the product delivered from the quality agreed on in the contract are only insignificant.

In the case of any defect as to quality, buyer shall be primarily entitled to supplementary performance by MeFy™ . Such supplementary performance shall, at the discretion of MeFy™, consist of either elimination of the defect or substitute delivery. If MeFy™ decides to eliminate the defect, the buyer shall enable MeFy™ to carry out any repair work by allowing its technicians full access to the defective product for the purpose of fulfilling the warranty or shall upon request send the defective product or defective part of the product to MeFy™.

The reasonable expenses incurred for transport of the defective product shall be refunded to the buyer. If the buyer fails to comply with this obligation, MeFy™ shall be released from any and all warranty obligations. MeFy™ shall bear the reasonable expenses incurred for the purpose of rectification, in particular transport, travel and labor cost. This shall not apply where such expenses have been increased by the fact that the product was subsequently transported to a location other than the premises or the place of business of the buyer, unless the MeFy™ products were supplied to such location in line with its intended use.

Any claims for warranty will be time barred for twelve (12) months after delivery.

MeFy™ shall not be liable for any damage resulting from non-compliance with the instructions for assembly and/or installation and/or the operating instructions, from unsuitable or improper storage and/or use of the products, from faulty assembly and/or installation or from faulty commissioning by the buyer or third parties, from normal wear and tear, or from faulty or negligent handling by the buyer, nor for any damage caused by unsuitable components or parts or replacement materials, chemical, electrochemical, electrical, atmospheric and other unforeseeable influences, provided that any such damage is not predominantly attributable to any fault on the side of MeFy™.

Applicable National and/or International Laws, Rules and Regulations

The buyer shall comply with all applicable national and/or international laws, rules and regulations concerning medical devices, including but not limited to the Medical Devices Directive and respective guidelines of CDSCO.

The buyer is obliged to guarantee traceability of the product at all times in case of a recall.

Installation and mounting of fixed installed products as well as maintenance and warranty services and the hand-over/instruction for use have to be conducted by a MeFy™ service engineer or a trained and thus certified team from MeFy™

The buyer may not remove references to the capacity of MeFy™ as manufacturer or other references or instructions for use or serial numbers or distribute products without such references and instructions for use.

Health and safety policies -

MeFy™ is committed to achieve Health and Safety excellence. Our activities and those of our contractors consider the well-being of employees and all those that are affected by our operations. We undertake to assist our employees and contractors to comply with their legal obligations and operate in a culture of safety first.

The responsibility for compliance sits with the Chief Executive supported by the Group Risk Manager and is delivered via Divisional Managing Directors and their teams.

Our principal health and safety commitments are to:

  • Take responsibility for the care of our employees, contractors and all others by reducing the risk of harm to a minimum during work activities.

  • Comply with all applicable Health & Safety legislation, codes of practice, regulatory controls and client requirements.

  • Evaluate risks before undertaking new activities or operating in new locations.

  • Communicate our policies to our staff and stakeholders so that everyone knows and understands their responsibilities and is well trained, competent and held accountable.

  • Consult with employees on changes to our health and safety management system and its supporting processes.

  • Investigate and learn from all accidents and near misses, sharing best practice and efficiency improvements between divisions.

  • Monitor performance and report progress, aiming for continual improvement and preventing injury and ill health.

  • Publish targets and report performance in our annual Report and Accounts.

  • Verify conformity to the requirements of ISO45001.

  • Drive a culture of ownership, participation and excellence.

  • Encourage our supply chain to commit to similar policies.

  • Be open to feedback from stakeholders via emails

Linking our Website -

MeFy™ allows you to link the Site to any article/content provided that you link the Site but not replicate it, modify any of the Content appearing on the actual Site (i.e., represent it as it is), misrepresent your relationship with MeFy™, or present any false information, or imply that you are endorsing our products/services unless you are permitted/instructed to do so, or link us at a third-party website not allowing linking, or consisting offensive/controversial content, or infringing any intellectual property rights or rights of any entity, or person. The website should comply with these Terms and the other applicable laws.

Limitation of Liability -

To the extent of applicable laws, MeFy™ is not responsible for any direct, indirect, consequential, exemplary, special, or incidental damages of any kind, or for any loss of property, profit, revenue, or reputation, or for damages, arising under these terms, or out of your use of, or inability of use of our products/services, even if MeFy™ has been made aware or advised of the possibility of such damages/losses.

MeFy™ will not pay any liability fees. However, if any amount of fee had been paid by you, MeFy™ will exceed it to you within three months after the claim.

Using or availing to our products/services automatically makes you binding to defend MeFy™ or any of its affiliates from and against all claims, damages, or losses, caused due to your use or inability to use, interaction with us or any other Site user, and your violation of any of the mentioned terms and conditions.

Overview of MeFy™’S Rights -

MeFy™ reserves the right to discontinue or modify any part of the Website, the Products/Services, the Terms and Conditions, or the Policies. These terms are governed by and have been constructed in accordance with the Indian laws

Governing Laws -

This User Agreement and all the rules and policies contained herein and any of Your usage of MeFy products and services and Your dealings with MeFy Care shall be governed and construed in accordance with the laws of India.

Contact Us

MeFy™ encourages its website users to air any questions/grievances they have regarding our Terms and Conditions.

Please contact us by clicking on the “Contact Us” link, by using the MeFy™ contact information on the MeFy™ mobile application, or by emailing us at Hello@mefy.care . Alternatively, you may send a letter to the following address:
MeFy Care Private Limited
803, Suratwala Mark Plazo, Hinjewadi
Wakad Road, Hinjewadi, Pune
Pin - 411057 (Maharashtra)

In all communications to MeFy™, please include your email address, the Web site address, mobile application, and/or the specific MeFy™ product to which you provided Personal Information (e.g., MeFy.com), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Information, or have any complaint/query regarding our Terms and Conditions, and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner and may need to further confirm your identity in order to process certain requests.